Frequently Asked Questions (FAQ)

1. What is the return policy?
Our return policy allows you to return items within 30 days of purchase. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Certain items, such as perishable goods, intimate or sanitary products, and hazardous materials, cannot be returned.

2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the delivery status of your order on our website or the carrier's site.

3. What payment methods do you accept?
We accept all major credit and debit cards. We also offer payment through secure gateways like PayPal.

4. How do I contact customer service?
You can contact our customer service team via the "Contact Us" section on our website. You can also reach us by email or phone, as provided on the site.

5. Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. The duration and terms of the warranty vary depending on the product. Please refer to the product description for specific warranty information.

6. Can I change or cancel my order after placing it?
If your order has not yet been shipped, you may be able to modify or cancel it. Please contact our customer service team as soon as possible to request changes. Once an order has been shipped, changes and cancellations are no longer possible.

7. Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for more details.

8. How do I use a discount code?
To use a discount code, enter it at checkout in the designated field. The discount will be applied to your total before payment. Only one discount code can be used per order.

9. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately. Provide your order number, a description of the issue, and photos if possible. We will assist you with a return or exchange.

10. How do I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the subscription form located on our website. By subscribing, you will receive updates on new products, promotions, and special offers.

If you have any other questions, please feel free to contact us through the provided channels. We are here to help!

Oui, vous recevrez une confirmation de paiement par e-mail.